MARKETING CODE OF CONDUCT
We are committed to ensuring that our members are completely satisfied with the level of services they receive.
Fort York Community Credit Union Ltd. is a financial cooperative that is governed and financed differently than banks. At credit unions, members are shareholders. Being a member means sharing in the Credit Union’s success. As such, our primary motivation is providing quality products and services to our members. We are committed to ensuring that our members are completely satisfied with the level of services they receive.
The Credit Union’s Marketing Conduct of Code (MCC) recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products and or services. The Code demonstrates our commitment to the fair treatment of all members who use our services. We believe in fair sales practices, comprehensive access to banking services, transparency and openness, and a reasonable approach to settling complaints. Members are entitled to the best possible care of their financial interests. We respect all our provincial regulatory obligations, and continually practice absolute excellence in consumer protection.
Our best practices can be summarized in five key principles:
Best Business Practices
Access to Banking Services
Member Complaint Handling
Fair Treatment and Fair Sales Practices
Transparency and Disclosure
Business Practices
We are committed to providing fair treatment to all of our members using our products and services. It is a core component of our governance and corporate culture.
Access to Banking Services
We ensure that all Credit Union members are granted access to fundamental financial services.
Complaint Handling
We examine complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.
Fair Treatment and Fair Sales Practices
Treating members fairly and demonstrating fair sales practices at all times are integral parts of our business practices.
Transparency and Disclosure
The Credit Union uses plain language descriptions of products and services in its communications to ensure people make informed decisions.
